Data & Privacy Requests

You have rights over the data RO. Nation LIVE holds about you, and this page is how you use them. Our Privacy Policy explains what we hold and why; this one is about getting us to act on it.

You can ask us to:

The quickest way is our data request form. Sign in with Roblox, pick what you want, and leave us an email or Discord to reply to. Signing in is what proves the account is yours - which is exactly what stops someone else asking for your data.

If you are locked out of your account and cannot sign in - which is common when the request is deletion or access - email [email protected] instead. Tell us your Roblox username, and we will verify it is you another way before acting.

Either way, one clear request is enough. You do not need to quote a law or use any special wording.

Your rights depend on the law that applies to you, not the language selected on this site. Our local rights guide links to the relevant authorities for the countries we currently list.

We will not hand someone's data to whoever asks for it, so we need to be reasonably sure a request is really from the account it concerns.

The simplest proof is to send the request while signed in, or from a channel already linked to your account. If we are not sure, we may ask you to confirm ownership - for example, by verifying through the Roblox account itself. This protects you as much as anyone.

We respond without undue delay and normally within one calendar month of a valid request. Where the law allows more time for a complex or multiple request, we will explain the extension within the first month. We may ask for information needed to confirm your identity.

We do not charge for a reasonable request. If a request is repetitive or excessive we may say so and explain why, rather than simply ignoring it.

You can ask us to delete your account and associated personal data, subject to any lawful retention exception. You can cancel a reserved ticket yourself before the event starts if it has not been checked in.

Deleting an account removes its active tickets; records we lawfully retain may remain separately for the required period. We will explain what remains and why.

These are examples of records that may need different treatment. We assess each request and explain any legal exception we rely on.

If you think we have handled your data or your request wrongly, tell us first - we would rather put it right. Depending on where you live, you may also have the right to complain to your local data protection authority.

To make a request, use the data request form, or email [email protected] if you cannot sign in.